Sunday, March 8, 2015


My mom's maid broke one of the glass panes inside her fridge. I am tasked with locating the service center, following up, escalating to their hq about sending the spare. 

Which gave me the Idea. Spare parts and service for consumer durables could be an ideal online business. Unlike most ecommerce that have a difficult relationship with consumer durable principals ( Channel conflict, price cuts etc.), most principals would be happy if a third party stocked, shipped and services spare parts that durables need. It is a part of their business they are not interested in. Also by definition, spare parts are needed occasionally so national level aggregation is of value. anyone? 

I would start with mobiles, fridges, TVs, AC's -  high value durables. 
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